Frequently Asked
   Questions & Policies

To cancel your event, simply contact us at a minimum of 7 days before your scheduled event, you will receive an email confirmation. We will credit you the deposit amount OR can save the credit for a 1-year period following. Cancellations within 7 days from the date of your event, you can only receive a 1 year credit.

Since the weather is so unpredictable, weather related cancellations can be made 24 hrs. before your scheduled event, to receive your refund (minus card charges) back.
We are located in the heart of Montgomery County. We service 15 miles from the zip code 20855. Outside of this zip code, the delivery fees vary.
We deliver at least half an hour to two hours before your event and pick up after your event is over, usually at the exact time or as late as 11pm. If you need an approximate time please email us. We typically deliver between 9am and 1pm and pick up between 6pm to 10pm. Sometimes we will pick up the bounce the following day, but the driver will call you to let you know.
Yes, we do deliver on holidays and on Sundays.
There is a $150 minimum and a starting with a $30 delivery fee.
We are primarily a moon bounce rental company and we do offer tables and chairs to be rented with the moon bounces.
There is a $100 overnight charge unless specified in the contract.
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