Frequently Asked
   Questions & Policies

Between 6-8 on the 13x13s and about 8-10 on the 15x15s and Combo Units. For obstacle courses, dry slides and waterslides only 2-4 kids at a time.

The appropriate ages for bouncing are 4-12 years old. Please be mindful that some of the larger slides may be intimidating to younger children.

The fastest way to RESERVE is by clicking on ORDER-By-Date, or calling us at 301-825-6571.
WE DELIVER the entire week.
However this are the office hours;
M-F 8AM to 5PM
SAT 8AM to 12PM
SUN - the office is closed, please email us info@funkidsjump.com.
We do deliver on Sundays, just the office is closed.

If the local forecast is calling for high winds or rain with thunderstorms/lighting on the morning of your event, we will contact you via phone to reschedule your reservation for another day or to provide a refund of your deposit. Because safety is one of our priorities FunKidsJump reserves the right to cancel a rental if we consider rain and high winds a safety hazard for your children. We will provide a full refund of your deposit if this should be the case.

If scattered showers/ light rain are in the forecast, sometimes we will still deliver and set up our moon bounces. However if you feel that rain or wind is a concern, please contact us 24 hrs PRIOR to us arriving at your location, you will not be charged and your deposit will be refunded. Once the bounce is set up no refunds will be given.

It is important to remember that the bounce blower is powered by electricity and that electricity and water don't mix well. If rain is encountered, ask everyone to quickly and calmly exit the bounce. Once it is emptied, unplug the blower and allow the unit to deflate. DO NOT USE THE UNIT IN HEAVY RAIN OR HIGH WINDS! Once the weather has passed, plug the blower back in, allow the unit to inflate and have an adult dry the interior with a towel. This is very important, as the vinyl is very slippery when wet. Once dry, the bounce can be utilized again.

Yes. All of our moon bounces are thoroughly cleaned between each use and prior to use. We are committed to making sure that your children have a clean, healthy, and safe environment in which to play. In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to another customer. This way, you're always guaranteed a unit that is safe, clean, and in good working order.

No, we do not. Unfortunately many unanticipated things can go wrong which include looking for the shelter, no electricity, or waiting on the customer. We have a tight schedule and we drop moon bounces of between 8am to 1pm. However, in the possibility that we do have availability: the cost of COI is $100, and the customer must ensure that moon bounces are allowed, and that the place has a power source within 50 feet of the moon bounce. In the case that there is no power source we do rent generators for $85, includes gas for up to 5 hrs (Please let us know at least 24 hours before the event). The COI is non-refundable since this payment is made to our insurance company. We only set up between (9am and 12pm) and pick up between (6am to 8pm). We can only wait for 10 minutes before heading out to the next order.

For 13x13 units you need a 15' x 15' area; for 15x15 units need at least a 17' x 17' area is required; for a 18x18 units require a 20' x 20' area. All areas need to be semi-level, clear of any rocks, sticks, roots, etc that could puncture the bounce. Also, if you have an in-ground sprinkler system, make sure it is turned off and the sprinkler heads are not engaged. If there are any overhead branches, please cut them before we arrive to install your moon bounce. There will be an extra charge if we have to clean area of all items mentioned above. Please help us to make the entire process smooth and flawless.

The safest and preferred surface is a flat grassy area. However, we can set up on concrete and asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper ground covers and anchors for your event.
Note: Please let us know if 18'' anchors can be used to secure the bounce on your lawn.

Dogs (animals) must be tied/caged before and during event, Turn off automatic sprinklers, Do not cut the grass the morning off the event since it will get the moon bounce dirty. Pick up all objects that may potentially puncture the moon bounce.

Yes, the blower will need a normal electrical outlet in order to inflate the bouncy house. We do provide a 50 foot extension cord. It is preferred if the outlet is within 100 feet from the moon bounce location. Any additional 50' will can be ordered through our website, category (Generator and other Add-Ons) or provided by the customer. The blower should be ON while the children are jumping. You can always turn it off if the children are not using the bounce.

We are open for phone calls:
M-F from 8am - 5pm
SAT 8am to 12pm.
SUN Offices - CLOSED
Please email us at info@funkidsjump.com
**To place an order after hours, please ORDER ONLINE at www.funkidsjump.com.**

We suggest at least a couple of weeks in advance before your scheduled event. However, we generally have inventory available for last minute bookings, limited to what we have available. All units are booked on a first come, first serve basis, regardless of payment status.

No. In fact, we do not offer this option. All of our drivers are trained as professional installers and are certified by FUNKIDSJUMP to be the exclusive installers of our equipment. When the safety of your children is of a concern, it is always best to leave it up to the professional to do the work. In addition to this, the liability insurance that we carry does not permit unauthorized set up or moving of our equipment.

Yes, we are fully insured with a liability insurance policy covering injury due to FunKidsJump gross negligence. This statement in no way implies legal responsibility. Please read your rental agreement. if requesting an additional insured (COI), there is a $100 cost.

Our contract requires that an adult be home when the bounce is setup. We will review the features of the bounce with the individual, as well as our safety regulations. Additionally, we will review our emergency procedures with the individual at the time of setup. An adult MUST accompany the bounce at all times while the children are jumping. The individual is responsible for the safety of the children, as well as, the care of the equipment by making sure that ALL safety rules and regulations are followed.

Absolutely! We will happily provide an attendant for your rental. This must be requested at least 10 days prior to your reservation day and there is an attendant charge of $35/hour, 3 hours minimum. This can be found under Other Rentals.

We accept cash, credit (Visa, Master Card, And Discover), and in occasions we accept checks. A $30 return fee will be applied if checks are returned. We have now added Zell, Venmo, and CashAPP.

Roughly - a 1/2 pound of ice is required per 10 serving. Example: For 50 servings you will need roughly 5 pounds of ice.

You can send yourself a quote by selecting ORDER-By-Date.

Yes. You will not believe what we find in the bounce (used Band-Aids, toys, candy, socks, all sort of wrappers). A $50 cleaning fee will be deducted from your credit card.

The latest we pick up the moon bounce is usually between 10pm and 11pm. If there are any unforeseen circumstance, please let the driver know since we have many pick ups.